This privacy policy describes how Better Self Processes Personal Data. Your privacy is our top priority. We respect and protect your privacy and undertake to Process your Personal Data in a fair and lawful manner. We ensure the confidentiality of Personal Data and implement appropriate technical and organizational measures to safeguard Personal Data from unauthorized access, unlawful disclosure, accidental loss, modification, destruction or any other unlawful Processing. We use the latest technologies to protect you from Personal Data thievery, one of those is an HTTPS secure network protocol. We make sure that everything said at the therapy sessions stays between the client and the therapist. We advise you to regularly visit our website and review the relevant privacy policy for a future update
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users means of connection to our Sites, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance the User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Better Self may collect and use Users personal information for the following purposes:
- To improve customer service
The information you provide helps us respond to your customer service requests and support needs more efficiently. - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. - To improve our Site
We may use the feedback you provide to improve our products and services. - To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them. - To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalfs, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Disclosure of Information
All information disclosed within sessions and the written records pertaining to those sessions are confidential and may not be revealed to anyone without your (client’s) written permission, except where disclosure is required by law.
Where Disclosure is Required by Law
Some of the circumstances where disclosure is required by the Law are:
- Where there is reasonable suspicion of child, dependent or elder abuse or neglect,
- Where a client presents a danger to self, others, to property, or
- Where a client is gravely disabled
Where Disclosure May Be Required
- Abuse of Children and Vulnerable Adults
If a client states or suggests that he or she is abusing or has recently abused a child (or vulnerable adult), or a child (or vulnerable adult) is in danger of abuse, the counselor is required to report this information to the appropriate Social Service and/or legal authorities - Prenatal Exposure to Controlled Substances
Counselors are required to report admitted prenatal exposure to controlled substances that are potentially harmful - Court Report and Legal Issues
If the client tells the counselor that he or she has broken the law (e.g. stealing, break and entry, property damage, physical assault, etc.) and does not want others to know, the information will have to be reported to the relevant people and authorities. If a written request comes from the legal body, the information will also have to be released to them.
The counselor and the client shall not hold any videotaping and/or audio recording during any session without the prior consent of both parties.
If you are attending this session under your company’s Employee Assistance Programme (EAP) with Better Self, please note that as part of transparency and billing purposes, a usage report will be submitted to your organization at the end of each month. This report sent to the designated HR Director or Manager will only reflect your name, counselor’s name and date of sessions conducted. No other information will be shared with your organization unless written consent is provided by you.
Please note that with the exception of the above cases when required by law, the Better Self does not provide progress reports.
Third-party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website’s own terms and policies.
Service Providers
We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our website.
-Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. Read how Google uses data when you use our partners’ sites or apps at https://policies.google.com/technologies/partner-sites. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Geo Location
-MaxMind
GeoIP2 Precision Services is a geolocation service offered by MaxMind to enable websites to identify the location of visitors. For more information on the privacy practices of MaxMind, please visit MaxMind Privacy Policy web page: https://www.maxmind.com/en/privacy_policy/
Changes to this privacy policy
Better Self has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Better Self
https://betterself.in
12 Mon Desir, Perry Cross Road, Bandra(W), Mumbai
+9198580 98560
If you make a request, we have one month to respond to you.
This document was last updated on January 21, 2021
